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Could this be a scam?

Take a moment before you act. Check the warning signs, learn what they mean, and find a safer next step for your situation.

01
Check your situationAnswer yes, no, or not sure.
02
Learn as you goExplore advice and examples.
03
Choose your next stepLeave with a personal plan.

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Calls & messages1 / 18

A call or text from your financial institution

Did someone claiming to be your financial institution ask for your online-banking username, password, or a one-time sign-in or transaction code?

Choose the answer that fits. You’ll get guidance here before moving on.

This is a learning guide, not a fraud determination. A “No” answer does not prove that a request is safe.

Education that helps you take action.
This activity does not send or save your answers.